How we check suppliers, and what happens if something goes wrong

Each listing shows an evidence level. It climbs as we check more of what the supplier told us, from their word to a rental that ran its full term here.

1. 1DeclaredThe supplier says it has this capacity and has passed our company checks. We have not measured it ourselves.
2. 2ProfiledWe have the supplier's delivery profile on file: how it hands capacity over, and how long a changeover takes.
3. 3ReportingOur monitoring agent is receiving live readings from these GPUs.
4. 4SteadySeven days of live readings with at least 95% coverage, and nothing out of place.
5. 5CertifiedPassed our acceptance test on these machines in the last 30 days, with a signed certificate.
6. 6DeliveredAt least one rental here has run its term and been handed back with a signed certificate.
7. 7AttestedNVIDIA's own attestation confirms the hardware.

Deverified means the level dropped: live readings stopped or a spot check failed. Ask us why before you buy.

Live readings come from our monitoring agent on the supplier's servers. It reads GPU health (temperature, errors, whether each GPU answers), not your files or your jobs.

Every company, buyer or supplier, is checked before it trades (screening): against sanctions lists, by the country it says it is in and the country its request comes from, and by a work email.

• A company in a sanctioned country cannot trade.
• Some countries, such as those under export controls for advanced GPUs, need a person on our desk to look first. We tell you if your request is waiting on that.
• Suppliers also pass a KYB check (who the company is, who owns it) and sign our supplier terms before they can list.
• Bigger deals get deeper checks on both sides.

When the supplier hands the servers over, we run tests on the exact machines you were given: each GPU, its memory, and the links between servers. We sign the result with our own key. That is the Delivery Certificate, and it names the machines it tested.

You see the result on your handover page and choose one of three:

• Accept. Your term starts, and so does what you pay for.
• Object. Something is wrong. The clock stops until the supplier fixes it and we test again.
• Walk away. The test failed, so you do not take the servers.

You have 48 hours to choose. If every test passed and you do nothing, the servers count as accepted (deemed acceptance). At the end of the term we sign a Return Certificate when the servers go back.

• You do not pay for servers that failed the test and that you did not accept.
• If only some servers pass, you can take those and pay for those, while the supplier fixes the rest by a set date.
• Open a dispute from your handover or order page. The supplier answers within 2 business days and our desk decides within 5, on the test results and the servers' own readings. Opening one inside the 48 hours stops automatic acceptance.
• We look for a replacement first in the same supplier's other capacity, then in other listings of the same GPUs. You accept or decline it on your page, and it is tested before you accept it, like the first. If it costs more, the first supplier owes you the difference, up to what the original would have cost.
• If nothing suits you, the supplier refunds what you paid it, deposit included.
• Each month you get an SLA report on your servers' uptime. A credit note for downtime comes off the supplier's next invoice, and you can dispute the report within 3 business days.
• Our desk reviews a supplier whose delivery fails. A supplier that fails again is taken off the venue.

Since we never hold money, a refund or credit comes from the supplier, who was paid. We record what it owes you, show it on your page, and follow it up with them for you.

• What we keep: your email, your company, what you asked for, your orders and their paperwork, and the country your requests come from (for screening).
• Where: in our database and on our servers in the United States. Sign-in is run by our login provider, and email is sent through our email provider.
• Who sees it: suppliers see what you need, not who you are, until you accept a quote or place an order. Then the supplier you chose gets what it needs to invoice you and hand over the servers. Suppliers never see each other.
• Prices: a price from a signed trade may be published on GPU prices as an SL cleared print, always without names.
• Emails from us about a Notify me request each carry an unsubscribe link.